Contact Us
How to reach the support team: chat, email, and help center, average reply times, and tips for getting your issue resolved faster.
Contact Us
Our support team works around the clock, seven days a week, including holidays. Whatever the question – deposits, withdrawals, bonuses, verification, or technical issues – you can reach a live agent at any moment. Requests are handled in the order they arrive, and no topic is redirected to a bot: a real person reads every message.
Ways to Reach Our Team
- Live Chat — the fastest channel: open the chat window in the bottom corner of any page, describe the issue, and an agent replies within a couple of minutes. Available 24/7, registration is not required to start a conversation;
- Email — for detailed requests and documents: write to [email protected] and attach screenshots or files if needed. Replies usually arrive within 24 hours;
- Help Center — a collection of answers to frequent questions about payments, bonuses, and account settings. Checking it first often saves you the wait entirely.
Response Times by Channel
Live chat remains the quickest option: the average first reply takes under two minutes, and most conversations close within a single session. Email requests are answered within one day; cases that involve the finance or verification departments may take up to 72 hours, and the agent will tell you the expected timeframe right away. During major sporting events, chat load grows, yet waiting time rarely exceeds five minutes.
How to Get an Answer Faster
State the email linked to your account, describe the problem step by step, and attach a screenshot where possible. For payment questions, include the transaction date, amount, and method – this lets the agent skip clarifying messages and resolve the request in the first reply. One topic per ticket also speeds things up: separate letters about a bonus and a withdrawal reach the right specialists in parallel.
What We Help With
- Registration, login, and password recovery;
- Deposits, withdrawals, and transaction status;
- Bonus terms, wagering progress, and promotions;
- Identity verification and document upload;
- Responsible gaming tools: limits, time-outs, and self-exclusion;
- Technical issues with games or the website;
- Sportsbook questions: bet settlement, odds, and markets.
If the Issue Needs Escalation
When a first-line agent cannot resolve the case – for example, a disputed bet settlement or a delayed payout – the ticket moves to the relevant department, and you receive its number for tracking. You may also request a review of any decision by writing to the same address with the ticket number in the subject line; a senior specialist re-examines such cases within 72 hours.
Language of Communication
The primary support language is English. The interface is localized in 25 languages, and written requests in other languages are accepted – response time may be slightly longer due to translation.
Your Feedback Matters
After each closed chat, you can rate the conversation and leave a comment. These ratings are reviewed weekly and directly affect how we train the team, so a minute of your time genuinely improves the service for everyone.
Address: RQF2+W9 Toronto, Ontario, Canada
